Tarafabbs information
Effective date: 15 September 2026 OUR RETURN PROMISE We want you to be delighted with your Tarafabbs purchase. Eligible standard products may be requested for return or exchange within 7 calendar days after recorded delivery. ELIGIBILITY The item must be unused, unworn, unwashed, unaltered and returned with its original tags, accessories, authenticity material and packaging. Please handle delicate sarees and hand-painted pieces carefully while inspecting them. Approval is subject to a quality check after receipt. ITEMS NOT ELIGIBLE FOR CHANGE-OF-MIND RETURN Personalised, customised, made-to-order, altered, pre-stitched or blouse-stitched items; gift cards; and products clearly marked final sale are not returnable for change of mind. Hygiene-sensitive items are not returnable after their protective seal is opened. These exclusions do not apply when an item is defective, damaged, wrong, spurious, materially different from its description, or otherwise required to be accepted under applicable law. HOW TO REQUEST Sign in and open Account → Orders, then submit a return/exchange request for the relevant item. You may also contact care@tarafabbs.com or +91 74398 39677 with your order number, reason and supporting photographs where relevant. We will provide approval and return instructions. Please do not send an item without authorisation, as this can delay identification and processing. RETURN SHIPPING For a verified damaged, defective, wrong or materially misdescribed item, Tarafabbs will arrange or reimburse reasonable return shipping and offer a replacement, exchange or refund as appropriate. For an approved change-of-mind return, the customer bears the return shipping cost unless we state otherwise. Original shipping and COD charges, where actually paid, are not refundable for change-of-mind returns. EXCHANGES Exchanges depend on stock availability. If the requested replacement is unavailable, we will offer another eligible option or a refund. Any price difference will be communicated before the exchange is completed. REFUNDS After the returned item is received and passes inspection, we aim to approve or explain the decision within 3 business days. Approved refunds are initiated to the original payment method, normally within 7 business days. Your bank or payment provider may require additional time to credit the amount. Cash on Delivery refunds may require verified bank details. Coupon value is not paid in cash, and any refund is adjusted to the amount actually paid for the returned item without double-counting discounts. FAIR USE We may decline a return that does not meet these conditions, but we will explain the reason. Nothing in this policy limits statutory consumer rights.
